Frequently asked questions

Your Order

How do I change my order?


Due to fast turnarounds on our printing range, a change to the order might not always be possible. Please contact us via Live Chat or contact form and we will get back to you as soon as possible. If you would like a change to your graphic design or advert online, please contact us and we will be happy to help. Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.




I've uploaded the wrong artwork. What can I do?


If you have uploaded the wrong artwork, please speak with one of our Live Chat team or contact us and we will help as soon as possible. Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.




Can I change my delivery address once the order has been placed?


You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit. Please speak with one of our Live Chat team or contact us.




How do I cancel my order?


To cancel your order, please speak with one of our Live Chat team or contact us quoting your order number. Please note that because of our high-speed turnaround, orders are printed very quickly. This means we can only accept cancelations up to an hour after placing the order.




How do I track my order?


You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on the Interlink website.




My order has not arrive. What can I do?


The first thing to do is check the couriers website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order. If you are still unable to locate your order, please speak with one of our Live Chat team or contact us and we will be happy to help.




What if I am not satisfied with my order?


Please contact us and remember to have your order number to hand. We will more than likely ask for photos to show what the problem is. Alternatively, email hello@coastprintdesign.co.uk with as much information as possible and we will be more than happy to help.





Artwork & Design Guidelines

What files types do you accept?


We accept a variety of different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG. If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any Photography, please ensure it is as high resolution as possible. If you are sending over an EPS, please ensure that all the fonts are outlined.




Do you accept Microsoft Word files?


Unfortunately Microsoft Word is not a print ready format, whilst it is fine for printing on a desktop printer, text and images can often appear very different when opened on other computers. More modern versions of Microsoft Word can save files as PDF, a far more consistent file type. In order to do this, click file and then save as PDF. If there is no option on your particular version, there is an online tool that will convert your Word file for free zamzar.com. Please be sure to check the converted file thoroughly as elements of your design may move or change.




What are Trims, Bleeds and Safe Margins?


The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product. The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document. The Safe Margin is the area between the text and graphics that are not meant to be trimmed.




I have ordered Spot UV. How do I know how to apply it?


We recommend using a program like Adobe Illustrator, creating a new layer called 'Spot UV' and indicating where you’d like it, using 100% Magenta to highlight the area.




Do you have any templates to use as a guide while designing?


We have a range of PDF document which show the trims, bleeds and safe margins and other information for your specific product size. To find these in our online store simply find the tab called 'Delivery Info' and scroll across to 'Templates' and you can find the PDF document guides there. If your wanting a template for our bespoke printing range, please ask us by contacting us.




Do you print RGB or CYMK


We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK, as this could affect your colours).





Shipping & Delivery

How much does delivery cost?


Delivery is free for all UK mainland deliveries.




What delivery companies do you use?


Our main delivery companies are DPD and UPS but other companies may be used when required. Remote locations will have a private delivery company when required which could include Royal Mail.




Do you delivery on Saturday?


Deliveries are delivered by our deliver partners Monday to Friday and not on Saturdays, Sunday or public holidays.




What is the latest time for deliveries?


Deliveries are scheduled between 8am and 8pm and usually in the van by 11am. Full information on your estimated delivery can be found within your delivery email from us.




I am making a large order. Can it be carried inside the building?


For very large orders we use a specialist courier who handle palleted deliveries and they can only deliver to the curb side and cannot carry the pallet inside the building. If you have any concerns before placing a large order please contact us.





Payment & Billing Details

What methods of payment do you accept?


We accept most major debit and credit cards:

  • VISA
  • MasterCard
  • Maestro
  • Solo
We also accept PayPal. Please see our Payments page for more information.




Are there any charges for using a credit card?


There are no charges when using a credit card.




Do you store any credit card information?


No, we do not store any credit or debit card details on our servers or databases.




Where can I get a copy of an invoice for an order?


An invoice will always be sent to you once your order has been placed. If you can't find it and would like another copy, please contact us.





Do you need help?

Chat with us during our opening hours, Monday to Saturday - 9am to 6pm. Closed on Sundays & bank holidays. Our contact us page contains all of the information you need to contact us.

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