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Payment is non-refundable if the service has taken place due to the customisation of each order.
Design Service - Payment Policy
50% of your design service charge is due before the design service takes place and this payment is non-refundable. The other 50% is due after the design service has taken place. The 50% non-refundable fee is in place due to the design service already taking place.
We will only refund for graphic design work where we find it applicable. If a service has taken place and you are awaiting design amendments, this will not be accepted and you will not be refunded as the service has taken place.
The design service can take 10 to 40 business days from the day you send the information across for the design and refunds are only accepted from delays at our end to the design service. We will not refund any orders when information is not received from the customer in plenty of time.
Please note that this is on all design services and the final version of your design will not be sent to you until full payment is received.
Printing - Payment Policy
For your printing to be completed and sent within the allocated days shown, we must have your payment by 8am on the day of ordering. Some products may vary and you can find the close-off time for each product can be found in the payment info box on the product page.
Advertising - Payment Policy
We must have full payment for any advertising before the service takes place. Once full payment is received, we will email you with the date your advert will come to an end.
If you have any problems with any of your prints or services that we have provided please email us. We must receive your email within 14 days of your invoice date and please include your invoice number, the date you received your order and photo of the faulty items.
Due to most print products being customised, we might be able to replace the faulty items but not refund them. We will confirm this once we have gathered the appropriate information.
Copy & Content Errors / Proofreading
Unless a proofreading service is specified on the job sheet/invoice, we will not accept any responsibility for errors of any kind on copy or text provided by clients. This includes images and image copyright infringements. All final checks before any design work is sent to print or published are the responsibility of the client.
We will always make sure that we get confirmation on the design from yourself before going ahead for print.
For something extroidinary try our Print on Demand Service
We know that the best quotes are key for all businesses and our print on demand service is designed to provide specialist quotes with perfect price and turnaround.